Last Updated: 20/9/2024
Welcome to Excel Auto Parts, accessible at https://excelautopart.com. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase products from us.
1. Acknowledgement
At Excel Auto Parts, your privacy is important to us. This Privacy Policy outlines the types of information we collect from our customers and website visitors, how we use that information, and the steps we take to ensure your data is secure. By using our website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
When you interact with our website or make a purchase, we collect both personal and non-personal information to provide you with the best possible experience.
Personal information: It includes your name, email address, phone number, shipping and billing addresses, and payment details. This information helps us process your orders and communicate with you about your purchases.
Non-personal Information: We also collect non-personal information such as your IP address, browser type, and operating system to understand how our website is being used and to improve its performance.
For customers who seek product recommendations based on vehicle specifications, we may also collect details related to your automobile, such as the make, model, and year of your vehicle. Additionally, for financing options, we may need sensitive financial information, which is handled securely.
In some cases, we receive information from third parties, such as payment processors or marketing partners, to assist in processing orders or providing targeted advertising.
3. How We Collect Information
We collect personal information directly from you when you create an account, make a purchase, or contact our customer service team. This information is essential for processing orders and resolving any issues that may arise.
We also use automated technologies like cookies and server logs to track user behavior on our website. These tools help us analyze website traffic, remember your preferences, and improve the shopping experience. Additionally, we may receive information from third parties, such as our marketing and advertising partners, who help us promote our products.
4. How We Use Information
The information we collect is used for several purposes, all aimed at improving your experience with Excel Auto Parts. We use your personal information to process and ship your orders, communicate with you about your purchases, and provide customer support.
We also use your information to personalize your shopping experience by recommending products based on your browsing and purchase history. From time to time, we may send you promotional offers or newsletters about new products or special discounts, but you can opt-out of these communications at any time.
Additionally, we analyze website traffic and user behavior to improve our website’s design and functionality, ensuring you have a smooth and enjoyable shopping experience. Finally, in certain circumstances, we may use your information to comply with legal obligations or to protect our business against fraud or other threats.
5. Sharing Information with Third Parties
To provide you with the best possible service, we sometimes share your information with trusted third-party partners. These partners include payment processors, shipping companies, and fraud detection services, all of whom help us ensure that your orders are processed safely and efficiently.
We may also share information with third-party marketing platforms like Google Ads or Facebook to deliver personalized advertisements. However, we do not sell your personal information to any third parties for their own use.
In the event that Excel Auto Parts undergoes a business transfer, such as a merger or sale, your information may be shared as part of that transaction. Additionally, we may disclose your information if required by law or to comply with legal requests, such as court orders or government regulations.
6. Cookies and Tracking Technologies
Excel Auto Parts uses cookies and similar tracking technologies to provide a more personalized experience for our customers. Cookies are small files that are stored on your device when you visit our website, and they help us remember your preferences, keep your shopping cart updated, and understand how our site is used.
We use session cookies to maintain your session, such as keeping track of items in your cart, and persistent cookies to remember your login information and preferences. We also use third-party cookies, such as those from Google Analytics, to analyze website traffic and deliver relevant advertisements.
If you prefer, you can manage or delete cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our website.
7. Data Storage and Retention
We store your personal information on secure servers and take all reasonable precautions to protect your data from unauthorized access, use, or disclosure. Your data may be stored and processed in a country other than your own, depending on the location of our service providers.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, such as processing orders, complying with legal obligations, or providing marketing communications. After that time, we may anonymize your data for analytical purposes.
8. How We Protect Your Information
At Excel Auto Parts, we take security seriously. We use SSL encryption to protect your information during transmission, and we regularly update our security measures to safeguard your data from potential threats.
Payment information is handled by third-party processors who comply with strict security standards, including PCI-DSS (Payment Card Industry Data Security Standard) compliance, ensuring that your financial information is protected.
To further protect your account, we recommend using strong passwords and enabling two-factor authentication if available.
In the event of a data breach, we will notify affected users as soon as possible and take appropriate steps to address the issue.
9. Your Data Protection Rights
As a user of our website, you have certain rights regarding your personal information. You have the right to access the data we hold about you, request corrections to inaccurate or incomplete information, and request the deletion of your data in certain circumstances.
You also have the right to object to the processing of your data for specific purposes, such as marketing, and to request that we transfer your data to another service provider if desired.
If you wish to exercise any of these rights, please contact our customer service team or our Data Protection Officer (DPO). We will respond to your request within the legally required time frame.
10. California Consumer Privacy Act (CCPA)
If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA). The CCPA grants you the right to know what personal information we collect, how it is used, and with whom it is shared. You also have the right to request that we delete your personal information, subject to certain exceptions. Furthermore, you have the right to opt out of the sale of your personal data. Although we do not sell your data, we respect your right to make this request.
California residents can exercise their CCPA rights by contacting us through the contact details provided at the end of this policy. We will not discriminate against you for exercising your privacy rights under the CCPA.
11. Children’s Privacy
Excel Auto Parts is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13, and if we become aware of such data, we will take steps to delete it immediately.
12. International Data Transfers
If you are located outside of the country where we operate, your information may be transferred to and processed in a different country. We take steps to ensure that your data is protected in accordance with applicable data protection laws, such as using Standard Contractual Clauses for data transfers to third parties.
13. Third-Party Links
Our website may contain links to third-party websites, such as manufacturers or affiliates. Please be aware that we are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
14. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. If we make significant changes, we will notify you by email or through a notice on our website. The date of the latest update will be posted at the top of this page.
Note:
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data protection rights, please contact us at privacy@excelautopart.com
Alternatively, you may contact our customer support team for assistance with any privacy-related concerns.