FAQs

Excel Auto Parts specializes in high-quality automobile parts and accessories, including replacement parts, tools, and performance upgrades. Our inventory covers a wide range of makes and models, ensuring that you can find what you need for your vehicle.

To place an order, simply browse our products, add the desired items to your cart, and proceed to checkout. You’ll be asked to create an account or log in, provide shipping details, and select your payment method. Once confirmed, you’ll receive an email with your order summary.

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other third-party payment processors. All transactions are processed through secure gateways to protect your financial information.

Yes, your payment information is secure. We use SSL encryption and our payment processors comply with PCI-DSS (Payment Card Industry Data Security Standards), ensuring that your financial information is handled safely and securely.

Orders are typically processed within 1-2 business days. Once your order is processed, it will be shipped, and you’ll receive a tracking number. Shipping times may vary based on your location, but most orders are delivered within 5-7 business days.

Currently, we only ship within Canada. We do not offer international shipping at this time, but we are working on expanding our service areas in the future.

Yes, once your order is shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the status and location of your shipment until it arrives at your address.

You can return eligible items within 30 days of receiving your order. The items must be in their original packaging, unused, and in resellable condition. For more details, please contact our customer service team for return authorization.

To initiate a return or exchange, contact our customer service team with your order details. They will guide you through the return process and provide a return authorization. Please note that you may be responsible for return shipping costs unless the item was defective or incorrect.

If your product arrives damaged or defective, please contact our customer service team immediately. We will work with you to either replace the item or issue a refund, depending on your preference.

Some of our products come with manufacturer warranties. Please refer to the product description or contact us to confirm if a specific item is covered by a warranty. For warranty claims, you may need to contact the manufacturer directly.

We take your privacy seriously. Personal information is collected, used, and stored in accordance with our Privacy Policy. We use SSL encryption to protect your data during transactions and take necessary precautions to prevent unauthorized access to your information.

Once an order is processed, it cannot be cancelled or modified. If you need to make changes to an order, please contact our customer service team as soon as possible, and we’ll do our best to assist you before the order is shipped.

If you have any questions or need assistance, you can contact our customer support team via email at info@excelautopart.com or by phone at (905) 232-2424. Our team is available during business hours to help with any issues or inquiries.